Refund policy

Eligible Returns/Exchanges:

We will accept returns or exchanges under the following circumstances:

1. Damaged Products: If you receive a product that is damaged or defective, please contact hello@ivyoppymay.com within 7 days of receiving the item. We will gladly arrange for a replacement or issue a refund.

2. Missing Items: In the rare event that your order is missing items or parts, please contact hello@ivyoppymay.com within 7 days of receiving your order. We will promptly send you the missing items or parts.

Non-Eligible Returns/Exchanges:

We are unable to accept returns or exchanges for reasons beyond the control of product quality, including:

1. Personal Reasons: We cannot accept returns or exchanges due to personal preferences, change of mind, or reasons unrelated to product quality.

2. Safety and Hygiene: For the safety and well-being of all our customers, we do not accept returns or exchanges for items related to personal hygiene, such as personal care products, intimate apparel, and perishable goods. 

Return/Exchange Process:

To initiate a return or exchange, please contact our customer support team at hello@ivyoppymay.com. Our team will guide you through the necessary steps and provide you with instructions for a smooth process.

Refunds:

For eligible returns, refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear in your account, depending on your payment provider.